Terms of Purchase, License and Subscription

These Terms of Purchase, License of Use and Subscription ("Terms" or "Agreement") govern the acquisition, license and use of any solution, product, plan, subscription or service ("Solution") offered by WFS DATA SOLUTIONS LTDA, registered under CNPJ 31.073.401/0001-03, headquartered in Colombo/PR ("WFS"), through the website wfsdatasolutions.com.br. By checking the acceptance box and completing the contracting or the payment, you ("Customer") declare that you have read, understood and fully agree to these Terms and to the Privacy Policy, which forms an integral part hereof. If you do not agree, do not complete the purchase.

• Solution/Service: any product, software as a service (SaaS), plan, module, supplement, license or service of WFS contracted by the Customer.
• Customer: individual ("PF") or legal entity ("PJ") that contracts the Solution. A consumer is the individual (PF) Customer who is the end recipient, under the terms of the CDC.
• Subscription: recurring contracting (monthly or annual) with automatic renewal.
• Trial: evaluation period, when offered for a given Solution.
• Payment processor: Stripe, Paddle or another means indicated at checkout.

This is an electronic and binding agreement. Acceptance takes place by checking the box "I have read and agree to the Terms of Purchase" before payment and/or by completing the contracting. WFS may record the date, time and IP address of the acceptance as evidence of the manifestation of intent. Each Solution may have specific commercial conditions (price, limits, scope) displayed at the time of contracting, which supplement these Terms.

WFS grants the Customer a non-exclusive, non-transferable, non-sublicensable and revocable license, limited to the term of the contracting and to the scope of the plan. The Customer is prohibited, except with express authorization, from:

• reselling, renting, sublicensing, assigning or making the Solution available to third parties;
• performing reverse engineering, decompiling or copying the software, trademarks or models;
• using the Solution for unlawful purposes, to develop a competing product, or beyond the number of users/capacities contracted.

• The prices displayed at the time of contracting apply, in BRL (card/Pix/boleto, via Stripe) or USD/another currency (via Paddle or the means indicated) outside Brazil.
• Prices do not include taxes, fees or withholdings, which are the responsibility of the Customer when required by law.
• Payment is a condition for the release and continuity of the Solution.

• Subscriptions renew automatically at the end of each cycle (monthly or annual), using the same payment method, until the Customer cancels.
• Prices may be adjusted annually or due to cost variation, with prior notice of at least 30 (thirty) days; use after the effective date implies agreement.
• The Customer is responsible for keeping the payment data valid and up to date.

When a Solution is offered with a trial, the period is intended exclusively for evaluation and does not give rise to any right to a refund. At the end of the trial, unless previously cancelled, the subscription is automatically converted into the chosen plan, with billing commencing. Trials may have usage limits for cost protection and are for single use per Customer.

• Individual (PF) Customer (consumer): under the terms of art. 49 of the Brazilian Consumer Protection Code (CDC), the individual (PF) Customer may withdraw from a purchase made over the internet within up to 7 (seven) calendar days counted from the contracting, with a refund of the amounts paid. This is the only scenario in which a refund is available to individuals (PF).
• Legal-entity (PJ) Customer (companies): contractings are non-refundable after the activation/release of the Solution, given the digital nature of the service.
• Trials and promotional items: do not give rise to any refund under any circumstances.
• Once the withdrawal window (PF) has closed or after activation (PJ), cancellation only ceases future renewals, without a proportional refund of the period in progress.
• Third-party costs (e.g., cloud/Azure) charged directly by Microsoft or by another supplier are not refundable by WFS.

• The Customer may cancel the subscription at any time; access remains until the end of the cycle already paid, without giving rise to any refund beyond that provided in clause 7.
• In the event of payment failure or delay, WFS may suspend or terminate access and charge late-payment charges, monetary correction, penalty and collection expenses as provided by law.
• WFS may suspend or terminate the contracting, without refund, in the event of breach of these Terms, misuse, fraud or legal order.

Some Solutions operate on third-party services (e.g., Microsoft Azure, Power BI). The costs of these services are the responsibility of the Customer and charged directly by the respective supplier, to the Customer's account, without any markup by WFS. The Customer is responsible for maintaining the third-party licenses necessary for the operation of the Solution.

• Provide truthful information and safeguard the access credentials.
• Grant WFS only the necessary permissions and, where applicable, read-only credentials; the Customer is responsible for the permissions it grants.
• Use the Solution in compliance with the law and with these Terms, being responsible for the use made by its users.

The Solution, its source code, architecture, trademarks, models and materials are the exclusive property of WFS, protected by law. No clause transfers intellectual property to the Customer. The Customer's data and metadata remain the Customer's, processed by WFS solely to provide the Solution, in accordance with the Privacy Policy.

The parties shall keep confidential the confidential information to which they have access, using it only for the performance of the Agreement, during its term and for 5 (five) years after its termination, except for a legal obligation of disclosure.

The processing of personal data observes Law No. 13.709/2018 (LGPD). As a rule, the Customer is the controller of the data it enters into the Solution and WFS acts as processor, processing it in accordance with the Customer's instructions and the Privacy Policy, an integral part of these Terms.

WFS uses its best efforts to keep the Solution available, and may carry out scheduled or emergency maintenance. Except for a specific written service-level agreement (SLA), there is no guarantee of uninterrupted availability. Support is provided through the indicated channels (e-mail and WhatsApp) during the informed hours.

The Solution is provided "as is" and "as available". Features based on artificial intelligence are assistive and may contain inaccuracies; the Customer must review the results before using them in critical decisions. WFS does not warrant that the Solution will meet any and every specific purpose of the Customer.

To the maximum extent permitted by law, WFS is not liable for indirect damages, lost profits, loss of data or revenue. WFS's total liability, for any cause, is limited to the amount actually paid by the Customer for the Solution in the 12 (twelve) months preceding the event giving rise to the liability. The limitations of this clause do not exclude the non-waivable rights of the consumer.

The Customer agrees to indemnify and hold WFS harmless from claims, losses and expenses arising from the misuse of the Solution, the breach of these Terms or of third-party rights by the Customer or by its users.

No party is liable for failures arising from fortuitous events or force majeure, including unavailability of cloud providers, internet failures, cyberattacks, acts of authority or events beyond its reasonable control.

WFS may update these Terms. Material changes will be communicated by reasonable means, and continued use of the Solution after the effective date implies agreement with the new version. The version applicable to each contracting is the one in force on the date of acceptance.

The Customer may not assign this Agreement without WFS's consent. WFS may assign it to a successor company or one of the same group. Communications will be made to the e-mail informed by the Customer at the time of contracting, who undertakes to keep it up to date.

This Agreement is governed by the laws of the Federative Republic of Brazil. The courts of the District (Comarca) of Colombo/PR are elected to settle disputes, except that, for the consumer Customer (PF), the right to bring suit in the courts of its domicile is reserved, under the terms of the Brazilian Consumer Protection Code (CDC).

Questions about these Terms: contato@wfsdatasolutions.com.br · WhatsApp +55 41 99730-0335.